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Heritage Exchange,
South Lane, Elland HX5 0HG

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FREEPHONE :  0800 320 20 50  

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COMPLAINTS PROCEDURE

 

In the event of any complaint with our service, please contact us in the first instance so we can resolve it for you. 

We will aim to issue a Prompt Written Acknowledgement within 5 working days of receiving your complaint. We will then investigate your complaint and issue a Final Response Letter within 8 weeks.

If you are still unhappy you can then have the complaint independently assessed by the Claims Management Ombudsman who can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to use the Claims Management Ombudsman, this must be done within six months of our final response to your complaint.

If you would like more information about the Claims Management Ombudsman the contact details are;

Website: cmc.financial-ombudsman.org.uk   Telephone: 0800 023 4567

Synergy Financial Solutions Limited is a Claims Management Company.
Authorised and Regulated by the Financial Conduct Authority (FRN 829760)

You do not have to use a Claims Company to make a complaint. You can make a complaint to a financial firm yourself at no cost and use the Financial Ombudsman Service or Financial Services Compensation Scheme which are FREE.

If you choose to use us, we charge 25% + VAT on any redress received except PPI claims for which our charge is 20% + VAT.

Cancellation charges may still apply if you cancel before we have reached the completion of the claim process.

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